About the job
Frater Consulting Services are a specialist Environmentally Sustainable Design (ESD) group working with clients to support sustainable outcomes in the built environment.
We are an established and large team of ESD professionals with our ethos built around continued training and staying ahead of the regulation curve. Every member of our team is committed to delivering our services to industry leading standards.
Our team is growing, and we are looking for an awesome, self-starting, and creative administration and office manager to join our busy Melbourne office.
Please apply if you feel you can effectively coordinate office and company initiatives, events, and training schedules. You enjoy speaking with clients and providing customer service excellence at every touch point. You are super organised, and you have a fun, friendly and calm demeanour, and can effectively interact with all stakeholders.
Attractive Salary + Career Building Incentives + Hybrid working
Qualities
- Previous administrative experience in an Engineering, Planning, Consulting, Architectural firm or similar (highly regarded)
- General construction and property development understanding
- Understanding of marketing platforms
- Excel skills
- Working knowledge of Office 365 suite of products
- Must have exceptional phone and interpersonal skills
Main Tasks
Marketing
- Implement online and social media marketing strategies
- Manage online and social media accounts and content
- Provide feedback a reporting to management on strategy performance
- Coordinating our fortnightly direct email (Mail Chimp)
Client Experience
- Develop direct relationships with new Frater Consulting Service
- Provide phone, email and online support for new client managing their job workflow
- Respond to existing clients’ queries
- Maintain client satisfaction with proactive service strategies
- Organising external education presentations for our team members to present
- Collate client feedback and discuss with management
- Liaising with clients on new services and regulation changes
- Attend to client’s administration requests (relating to our service)
- Assist management with all client experience strategies and processes
Internal Administration
- Provide administration support for management
- Organising staff incentives, events, etc
- General administration function and bookkeeping assistance
Please email your CV to People@Fraterconsultingservices.com.au